Refund policy

Refund & Return Policy

Custom-Made Products

All MooWeeStudio pieces are handcrafted and made to order based on your photos and specifications. Because our products are personalized, we do not accept returns or exchanges.

Manufacturing Defects and Quality Issues

If your item has a manufacturing defect or quality issue, please contact us within 7 days of delivery at support@mooweestudio.com. Include your order number and clear photos showing the issue.

Approved quality claims will receive a full refund or a free replacement at no additional cost.

Damaged in Transit

If your shadow box arrives damaged during shipping, please contact us within 48 hours of delivery at support@mooweestudio.com. Include your order number and clear photos showing the damage.

Approved shipping-damage claims will receive a brand-new replacement at no additional cost.

Return Shipping

Customers are not required to mail back an item for an approved quality or shipping-damage claim. Claims will be resolved based on the order details, the clear photos provided, and the remedies stated in this policy.

Design Revisions

We offer up to 2 rounds of free revisions during the digital preview stage before printing and hand assembly begin. Once you approve the final design, production starts and no further changes can be made.

Photo Changes

You may change your photo before our designer begins working on your order. Once the design process has started, changing the photo will count as one revision.

Order Cancellations

Orders may be canceled for a full refund before the design process begins. Once we have started your custom design, cancellation is no longer available because work has already begun.

Please contact us as soon as possible at support@mooweestudio.com if you need to cancel your order.

Refund Processing

Approved refunds will be processed within 5–7 business days and returned to the original payment method. Your bank or card issuer may require additional time to post the refund to your account.

Contact Us

For any return, refund, cancellation, or after-sales concerns, please contact us at support@mooweestudio.com. Customer support is available Monday through Friday, and we typically respond within 24–48 hours.